Scholarly Exchange® Service Support
The role of Scholarly Exchange is to facilitate the use of a low-cost software hosting platform. We want you to be successful running your journals and we're happy to direct you to useful resources within the expansive PKP environment. We do not manage anything pertaining to the day-to-day operation of your journal. All journals using the Scholarly Exchange® service are encouraged to use the PKP school and forum for support requests.
The Scholarly Exchange® service also offers customization support at an hourly rate of $100/hour. Please see the "Additional Services" portion of our Services page.
The OJS software has some native statistics and reporting options. For a more robust and complete picture of journal usage, we recommend installing the Google Analytics plugin. This module from the PKP School provides detailed information about how to install and use the plugin. Information is also available in the user guide under Google Analytics Plugin.